How does wireless Internet service work?
A small antenna with an attached radio receiver/transmitter is installed on the building roof.
This antenna is pointed at one of our nearby access points. When you send and receive information over the Internet, it goes over the wireless link from the radio/antenna to our access point. From there that information travels over our "Back Haul" which is a point to point wireless link to our fiber-optic connection. From there the information travels out onto the Internet.
What are your coverage areas?
Please see the coverage area page for full coverage information and our coverage map.
What is a site survey?
A site survey helps us determine if the signal distributed from our local access point can be received at your business location at a good signal strength level. Scheduling a site survey with us does not obligate you to purchase our services. It helps us determine if you have the necessary “line of sight” to get the fastest service possible. Click here for a FREE site survey.
Is SNEWISP a good redundant solution?
SNEWISP offers the best redundant solution available. SNEWISP bypasses the telephone company’s central office; your connection leaves your building and goes directly to the Internet avoiding any problems on the street or in the ground.
Is the service provided by SNEWISP impacted by weather in any way?
All services are engineered to provide a minimum of 99.99% uptime in any weather.
Is the service impacted by obstruction issues?
Wireless Internet access requires a "line-of-site connection" from your building to one of our access points. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Request a FREE site survey to determine if there are any obstructions.
What kind of customer service and service monitoring does SNEWISP provide
to its customers?
SNEWISP monitors all systems and devices within the network, with alarms for any and all units via visual, e-mail and paging alerts, so that SNEWISP can immediately respond to any issues.
How long will it take to set up service with SNEWISP?
We can typically have service installed within several days of placing an order and having a signed contract.
Can I change my Internet connection bandwidth?
SNEWISP has engineered the network to allow for great flexibility and scalability. Bandwidth can be changed depending on the type of provisioned circuit. If the circuit allows, bandwidth can be turned up the same day.
If DSL is not available in my building, can SNEWISP still provide service?
Yes. SNEWISP’s technology bypasses all fiber, copper and cable services to the customer so we are not limited by existing landline infrastructure.
What is the difference between SNEWISP’s service and cable?
Cable’s quality of service depends on the number of users on the network. A cable connection will slow down as the number of users on the network increases. SNEWISP guarantees throughput to our customers.
How much does SNEWISP's service cost?
SNEWISP offers a variety of services to suit your business needs and budget. Pricing varies depending on the services you choose. Please contact us to have a representative talk to you about service options.
Is it secure?
The technologies we have chosen to use in our network have built in proprietary protocols and are highly secure. SNEWISP's network management system only allows communications between radios from SNEWISP’s vendors which have been authenticated and approved. In addition, software encryption is employed on all data transfers. Off the shelf equipment is not capable of receiving our signals and therefore cannot be casually broken.
Do you have a question? Please contact us.
